Seal Failure is when condensation makes it’s way between the two panes of glass. This is a very rare, in fact most of the time the condensation is either on the inside or outside of the glass. Use a cloth to clean both sides of the glass before filling the warranty form.
Glass breakage and seal failure replacement is only available if you purchased your windows with a warranty that covers breakage & seal failure. Once your claim has been filed it will take 2 or more weeks to receive a new sash. While your warranty is being processed we recommend that you tape the broken window with a clear duct tape to prevent injury. We will notify you as soon as the new sash has been received.
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