Let’s resolve your window or door concerns with these helpful resources.
Are you having an issue with a Window World window or door product? Many challenges can be quickly resolved using these guides and videos. These resources address some of the most common questions we receive from our customers, so we hope you easily find the answer you need!
In most cases a window that drops is due to the shoes coming off of the pivot bar. This is easily fixed following the instructions below:
NOTE: The shoe is spring loaded. Make sure to hold the shoe so that it doesn’t go all of the way up. You may need an additional person to help.
Now bring the sash down to the level of the shoe.
NOTE: Do not remove the sash unless it is absolutely necessary.
There are many several reasons why you could be having an issue with your window locks. Please review the scenarios listed below to correct your locking problem.
Household condensation, or “sweating”, on windows is a result of humidity comes in contact with a cold surface such as a mirror or glass window, it turns to water droplets and is called condensation. This is perfectly normal and all homes will occasionally have some condensation on their windows.
Keep in mind that excessive window condensation, frost, peeling paint, even moisture spots on ceilings and walls can be signs of excessive condensation and possibly damaging problems in your home. We tend to notice condensation on window and mirrors first because they are not porous and moisture cannot penetrate these surfaces. This is an indication that you may have a moisture problem that needs to be addressed.
You may be wondering why you see more moisture now that you have replaced your old, drafty windows with energy efficient ones. It’s simple really, your old windows were drafty and allowed humidity to escape. Now that your new windows create a much tighter seal, the excess moisture is unable to escape and therefore collecting on your windows. Again, windows do not cause condensation, instead they prevent humidity from escaping and provide an easy surface for condensation to collect.
There are many common things that generate indoor humidity such as your heating/air unit, humidifier, showers, etc. Everything you do in your home that involves water, like mopping the floors, contributes to the problem.
The condensation you see on your windows is more likely to occur where the outside temperature is much lower than the inside temperature. The greater the difference the greater the opportunity for condensation.
The best way to reduce condensation is to lower the humidity in your home. So, how much humidity is too much? The following table illustrates the recommended comfortable levels of indoor humidity during the winter months.
|OUTSIDE TEMPERATURE||INSIDE REMITIVE HUMIDITY|
|-20°F||15 to 20%|
|-10°F||15 to 20%|
|0°F||20 to 25%|
|+10°F||20 to 30%|
|+20°F||30 to 35%|
(Indoor humidities can be measured with a humistat or psychrometer.)
Seal Failure is when condensation makes it’s way between the two panes of glass. This is very rare, in fact most of the time the condensation is either on the inside or outside of the glass.
To get started, let’s confirm your windows have seal failure. Seal failure occurs when condensation gets between the two panes of glass. Luckily, this is very rare. Most of the time, condensation is either on the inside or outside of the glass. Before filling our Warranty Claim Request Form, make sure to use a cloth and clean both sides of the glass.
If you still see the condensation inside after a good cleaning, it’s time to fill out the form. You must have purchased your windows with a warranty that covers breakage & seal failure in order for replacement to be available.
If your window is broken, you will also need to fill out the form. To prevent injury, we recommend that you tape the broken window with a clear duct tape while your claim is being processed.
Glass breakage and seal failure replacement is only available if you purchased your windows with a warranty that covers breakage & seal failure. Once your claim has been filed it will take 2 or more weeks to receive a new sash. While your warranty is being processed we recommend that you tape the broken window with a clear duct tape to prevent injury. We will notify you as soon as the new sash has been received.
This video will help you to learn more about the various features and proper operation of your new single-hung or double-hung windows.
Want to know more about the features of your new sliding window or how your new sliding window operates? Watch this video.
If your window drops after being placed in an open position, there’s an easy way to correct it. In this video, we’ll show you how.
Because your Window World windows were made custom to your needs, it’s important to know the serial number on each item. The labels can be easily located, so please identify the serial number on your window before you call Window World of Atlanta. With this information, we will be able to identify your window and service the product in the best way possible. If you need assistance finding the serial number on your replacement window or door, we’ve provided video tutorials below.
To find the serial number label on your double hung windows, lower the top sash. You’ll find the label inside the top of the frame.
Open the operative side sash and look at the top of the frame. You’ll find the serial number label along the inside track.
The serial number label is found along the inside track at the top of the frame, so turn the crank, open the window, and remove the screen.
Our products are made for durability, so you shouldn’t need repairs very often. However, if disfunction occurs with one of our windows, doors, or siding products, Window World of Atlanta is there to take care of your needs. If we installed it, we’ll fix it.